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Reservations Agent at Bunk Hotels

Amsterdam, Noord-Holland, NetherlandsOFFICE

Job description

With 45 rooms in our location in Utrecht, 106 in Amsterdam Noord and a hostel area comprised of unique and innovative private pods, Bunk is a young, growing brand where guests from all over the world can experience our cities for an affordable price. Our concept is different from what many of our guests are accustomed to, so there are usually questions at the start of each guests journey, which begin online or over the phone when they make a booking at Bunk. Every guest is different, and is looking for something special, and our small team of reservations agents is responsible for making their stays special, too – or, at least, for informing our hotel teams how to make their stays special.


You’ve never met a challenge that you didn’t love. You’ll often be our guests first point of contact, and you make a great first impression. You love a bit of variety in your work: from assisting solo travellers to booking in large groups with dinners, you’re ready to tackle any task. You’re a people person, and your interpersonal skills carry through no matter whether you’re emailing, on the phone, or on location. You’re comfortable handling language barriers, too, and can always get your message across clearly. You see every interaction as an opportunity, and love to find new creative ways to facilitate unforgettable stays for our guests, so that they leave Bunk with only great stories to tell. You have experience in hospitality and working with a PMS, preferably with StayNTouch. Oh, and you’re flexible, too – you’re happy to work from our office in Amsterdam Noord, from the hotels or from home – it makes no difference to you.


In Bunk’s monumental churches, you’ll find a cross between a hostel, a hotel, a restaurant, a coworking

space, an art gallery, a cultural event venue, a traveler’s gem and a local favourite. Far from your typical

hospitality concept, then. Our brand is built around personality, connection and stories and our team is made of real people from all walks of life. Rather than extensive experience, what our team has in common is a love for others, and for helping them, whether that be through pointing them towards the best experiences in our cities or creating the best experience on their plates.


  • Nice colleagues in a close-knit team
  • Good salary above the collective labor agreement
  • Flexible schedule
  • Daily meals and an infinite amount of coffee and tea
  • Room to grow and develop
  • Discount on a sports membership
  • Discount on food and drinks at Bunk
  • Free access to all the cultural events hosted by Bunk
  • Monthly MaMiBo (Monday afternoon drinks)
  • Access to OpenUp - support for mental well-being

Job requirements

  • You like Bunk