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Front Office Manager (FT) | BUNK Amsterdam

Netherlands, Noord-Holland, AmsterdamHOTEL

Job description

We want to re-invent hospitality and amaze our guests with art, sincere kindness and honest and delicious food. And so far, that is not going unnoticed, by now BUNK is an award-winning hospitality concept. We are not your typical hotel with a restaurant. We are a community center 2.0. Our restaurant will be a meeting place for the people from Amsterdam, with a ho(s)tel for world travelers. Truly everyone is welcome to all the cultural events that will be hosted in our sustainable restaurant and the other communal spaces within the hotel. For the opening of the hotel in February we are looking for a team of personalities that understands the fine art of hospitality but can remain themselves while doing so.

We opened a ho(s)tel in a historical building located in Amsterdam Noord. Our rooms are not that big but have been designed in a clever way and are very functional. The rooms vary in size, budget and privacy. Suitable for 1 person or up to 5 people. For a romantic trip, traveling with friends or a low budget solo trip.

Job description

BUNK wants to become the favorite hangout for as many people as possible. You will play a bis part in realizing this goal. You are the star in the lobby and one with an eternal smile for your guests, the neighbors and of course your colleagues. As Front Office manager you will be responsible for different disciplines; front office and housekeeping and you are an important bridge in between all departments.

At BUNK people will be walking through our doors the entire day and we expect a lot of people. As a role model and team leader of the BUNK front of house crew you make sure that the hosts welcome our hotel and restaurant guests just as you would. You have the grateful job to make sure that all our guests at BUNK are being amazed in every possible way. How will you do that? By giving the proper training with the right amount of BUNK spirit. Next to this you will be coaching your team daily to make sure they develop. You are always up to date when it comes to the culture program that BUNK has to offer and make sure that the art and activities are alive with the guests and team.

Of course, there is more to this than only the softer side of the job. In the end you are (co) responsible in guaranteeing the safety of our guests. In case of calamity you are the point of contact and you know what to do in case of an emergency.

ADR, OCC and RevPar? You know exactly what we mean and how to use these optimally for the thorough maximalization of our business results. Without compromising in safety, service, work environment or guest satisfaction. Above all you are responsible for managing the rooms team and you make sure that housekeeping knows exactly what to in order for them to make sure that every space in BUNK is perfectly clean.

Working conditions

  • A job with nice colleagues in a close team.
  • Good salary above the collective labor agreement.
  • Flexible working hours.
  • Daily meals and an infinite amount of coffee and tea.
  • Room to grow and develop yourself.
  • Pension.
  • Discount on drinks and food at BUNK.
  • Free access to the cultural events that BUNK hosts.
  • Monthly mamibo (monthly afternoon drinks on Monday).

Job requirements

  • When it comes to hospitality you are an expert, and it runs through your veins.
  • You have at least 2 years of experience in the front office of a hotel as a supervisor.
  • You have a completed degree in hospitality.
  • You are fluent in both English and Dutch.
  • Team player: you connect with everyone, and everyone connects with you.
  • Co working together with your team you create the most brilliant ideas, and you make them work.
  • Stress proof: when there is a crisis you know exactly how to act.
  • Trade knowledge: you know how to work with a PMS. We work with StayNTouch but experience in any PMS (like Opera or MEWS) is a pro.
  • Flexibility, you work fulltime (sometimes more) and often in the weekends.
  • Affection for art and culture. We treasure our relations with the local artists and their courage to express themselves. We expect the same respect from you.
  • You live in Amsterdam.
  • A lot of love for all cultures.